Privacy policy

Last updated: May 9, 2026

Privacy Policy

  1. Introduction

At TWENTY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide while using our website and services.

  1. Information We Collect

When placing an order, creating an account, subscribing to our newsletter, or contacting us, we may collect personal information such as:

  • Full Name

  • Phone Number

  • Shipping Address

  • Email Address

  • Order Details

We may also collect non-personal information including:

  • Browser Type

  • Device Information

  • IP Address

  • Website Activity and Browsing Behavior

  1. How We Use Your Information

Your information is collected and used to:

  • Process and deliver orders

  • Provide customer support

  • Improve website performance

  • Personalize your shopping experience

  • Send updates, promotions, and marketing emails

  • Improve advertising campaigns and analytics

  1. Email Marketing

TWENTY may send promotional emails regarding:

  • New Collections

  • Product Restocks

  • Special Offers

  • Brand Announcements

Customers can unsubscribe from marketing emails at any time through the unsubscribe link included in the emails.

  1. Shipping & Delivery

To complete shipping and delivery services, customer information may be shared with trusted shipping providers such as Bosta and Turbo. Only the necessary information required for successful delivery will be shared.

  1. Advertising & Tracking Technologies

Our website may use technologies such as:

  • Facebook Pixel

  • TikTok Pixel

These tools help us analyze website traffic, improve advertisements, measure campaign performance, and provide personalized marketing content.

  1. Accounts & Guest Checkout

Customers can either:

  • Place orders directly as guests

  • Create personal accounts for a faster shopping experience

All account information is stored securely and protected from unauthorized access.

  1. Payment Information

Currently, TWENTY mainly supports Cash on Delivery for local orders. Any future online payment methods added to the website will be handled through secure and trusted payment providers.

  1. Data Protection

We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security at all times.

  1. Third-Party Sharing

TWENTY does not sell, rent, or trade customer personal information to third parties. Information is only shared when necessary for shipping, delivery, or website functionality purposes.

  1. International Shipping

TWENTY provides shipping services both inside and outside Egypt depending on product availability and shipping destination. International orders may be subject to customs fees, taxes, or longer delivery times based on local regulations.

  1. Policy Updates

TWENTY reserves the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be published on this page.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at twweenty@gmail.com or contact us at Mansoura, Mansoura, DK, 35111, EG